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How To Best Use Google Analytics

How To Best Use Google Analytics

Posted in How to Guides, Website Analytics by , and on August 20, 2021
Last updated on 31/08/2021
How To Best Use Google Analytics

How To Best Use Google Analytics
(And do I use new GA4 version or old version or both?)

Google Analytics 4 (GA4) is the new version of Google Analytics.

Google now considers GA4 to be the default version of its Analytics toolset, replacing Universal Analytics (aka GA3), the previous version of its famous data collection and web traffic analysis software.

 

9 Key Points  (TL;DR Summary)

  1. GA4 uses AI to create better data and produce better insights for action.
  2. GA4 is clever, but will take time to learn, and some people find the GA4 user-interface complicated.
  3. GA3 is not dead, and you can continue to use GA3 for a long time yet.
  4. You cannot simply upgrade from GA3 to GA4. These are totally different analytics systems.
  5. You can run both GA3 and GA4 simultaneously on the same website. We think this is a very good idea because you can get new AI-based insights from GA4 reports and continue to use GA3 with comparison reports that include historical data.
  6. The sooner you add GA4 to your website, the better. It only takes a few hours to set it up.
  7. It is always best to set up analytics properly at the start, and this includes setting up analytics to track different types of  ‘conversions’ on your website, including which types of visitors convert best.
  8.  Concise Digital can produce concise reports to make this analytics data very useful for you. Q&A chats are often good to discuss the insights and prioritise any action steps and changes to make.
  9.  Please read on for more details, and please contact us if/when you want to talk about any of this.

 

Google Analytics 4

The new Google Analytics 4 comes with a bunch of key features that make it very different from the old version. GA4 is all about “events.” These events are the main way that data is presented in the new Google Analytics.

One of the biggest differences is the new data modeling feature that uses machine learning bordering on Artificial Intelligence (AI) to fill in gaps in data. With a focus on privacy protection, the previous Universal Analytics is now often blocked by cookie-consent rules or blocked JavaScript.

The machine-learning processing in this new Analytics means that it can fill in gaps where businesses aren’t able to understand their complete customer base when users opt-out of cookie usage and data collection.

Additionally the user-interface for the new default Google Analytics is very different. At first glance,GA4 can appear much more complicated to use than the previous version.

Highlights of the New Google Analytics 4

  • Built with machine learning as the main form of data measurement.
  • Focused on giving marketers a more complete understanding of the customer journey across devices.
  • Designed to be work without cookies or identifying data.
  • Features “data streams” instead of the views and segments used by old Universal Analytics properties.

What are the Differences between Universal Analytics and Google Analytics 4?

The biggest difference between traditional Universal Analytics and the new Google Analytics 4 is the user-interface. There are also many differences in data collection between Universal Analytics and Google Analytics 4 properties – particularly in how data is defined and what data elements are called.

Key Concepts in GA4

  • Events: These are user interactions with a website or app – like page views, button clicks, user actions, etc.
  • Parameters: Additional bits of information that give context to each event.
  • User Property: Attributes or demographic information about the user.
  • User ID: Used for cross-platform user tracking.

Should you add GA4 to your website?

The short answer is “Yes, and the sooner the better”. That said, it’s not urgent that you switch to GA4, but we recommend your website starts using GA4.

This is because GA4 provides extra features and improved techniques for gathering data. Better info will help you better understand what is happening on your website. For marketers, GA4 will offer many benefits to better know and serve your website visitors and your customers.

Google has not done away with the current Universal Analytics system, and may not kill it off for a very long time, so you can stay with Universal Analytics only if you wish.

Our Recommended Approach for Adding GA4

The approach Concise Digital recommends is to add an additional Google Tag to your website(s) that will then allow data to be captured and recorded in both the old Universal Analytics AND in Google Analytics 4.

This will result in you continuing to have Google Analytics as you currently know it running as normal, while also capturing new data in the new version of Google Analytics.Existing data from the current Universal Analytics does not transfer over to Google Analytics 4.

We recommend you run both versions simultaneously for at least one year until you gather at least a year’s worth of data on the new Google Analytics 4 whilst also having data from Universal Analytics (aka GA3).  After that, you may choose to primarily or solely use GA4.

Your old Universal Analytics data will continue to be accessible and you will not lose the ability to check and report on previously gathered data.

Google may discontinue GA3 in years to come, but it is worth noting that the earlier version of Google Analytics (known as GA2 or Classic Analytics) was introduced in 2005, discontinued in 2012 and is still being used on some websites around the word with data and reports still being available.

Old ‘historic data’ cannot be migrated to GA4, so if you need data from several years ago, then you will need to view it outside of Google Analytics 4.

This is why we recommend that the sooner you start using GA4, the better.

How Long Does It Take To Set Google Analytics Up Properly?

Some websites only require the basic set up of analytics, whereas other websites need good conversion tracking set up as well. This is why the time involved to set Google Analytics up properly typically ranges from 2 hours to 6 hours. Here is a summary table. Please scroll down for full details.

Set Up Option Set Up and Add to Website Set up Tracking for Website Conversion Goals & Events Estimated Time
GA3 Basic Yes, GA3 only No 2 hours
GA4 Basic Yes, GA4 only No 2 hours
GA3 + GA4 Basic Yes, both GA3 and GA4 No 2 – 3 hours
GA3 Advanced Yes, GA3 only Yes, track with GA3 3 – 4 hours
GA4 Advanced Yes, GA4 only Yes, track with GA4 3 – 4 hours
GA3 + GA4 Advanced Yes, both GA3 and GA4 Yes, track with both GA3 and GA4 5 – 6 hours
Additional Options Estimated Time Frequency
Concise Report 30 mins per report Monthly, Quarterly or Ad Hoc
Q&A Session Allow 15 mins to 1 hour Monthly, Quarterly or Ad Hoc

1.Basic: Analytics Set Up Only

 GA3 Basic: Set Up Of Universal Analytics (GA3) Typically this takes about 2 hours, including setting up Google Tag Manager and Google Analytics, adding the code to a website and basic configurations to set up views, properties and users. This time estimate does not include any allowance for conversion tracking.

GA4 Basic: Set Up Of GA4 This also typically takes about 2 hours, and includes Google Tag Manager and Google Analytics 4, adding the GA4 code to a website, and setting up the basic configurations. Again, this time estimate does not include any allowance for conversion tracking.

GA3 + GA4 Basic: Set Up Of Both GA4 & GA3 Universal Analytics At Same Time For most websites, doing both at the same time typically takes 2 to 3 hours. We set up Google Tag Manager, and then set up both GA3 and GA4, and add the tracking tags for both systems to the same website. This time estimate also does not include time to set up conversion tracking on the site.

2.Advanced: Set Up Analytics With Tracking of Conversion Goals and Events

Tracking of conversions is one of the most important and most useful parts of Google Analytics and where all the time and effort of understanding your analytics can start to pay massive dividends. In Universal Analytics (GA3), tracking is done for Goals and Events.  In GA4, everything is an ‘Event’, but conceptually it’s much the same.

As an example, the tracking of Goals and/or Events can include configuring the system so that clicks on your phone number and email addresses can be tracked in Google Analytics. Likewise, the submissions of forms can tracked, as can access to certain pages on the website or specific actions site visitors take on specific pages of the website.

This type of conversion tracking is very helpful, such as if you want to see which different traffic sources (SEO vs Ads vs Social vs Email) deliver which different types, quantities and qualities of conversions (phone/email/forms).

GA3 Advanced: Set Up Of Universal Analytics (GA3) with Conversions Goals & Events Typically, this takes 3 to 4 hours, and includes of all of the set up outlined in GA3 Basic above, plus  configuring the tracking of conversion events in Google Analytics.

GA4 Advanced: Set Up Of GA4 With Conversion Goals & Events As a ball park estimate, this also typically takes 3 to 4 hours to set up, including all of the set up explained in GA4 Basic above, plus the set up and configuring of conversion events in Google Analytics 4.

GA3 + GA4 Advanced: Set Up Of Both GA4 & GA3 with Conversion Goals & Events We typically find it takes 5 to 6 hours to set up both GA4 & GA3 at the same time, and then to configure both platforms to track your important conversion goals and events.

3 Key Points With The New Google Analytics

  1. You cannot upgrade from Traditional Google Analytics to Google Analytics 4. These are totally different.
  2. If you want to add the new AI-based insights that Google has added with the new version AND you want to also access historical data for insightful comparison reports, then you will need both Universal Analytics (GA3) and Google Analytics 4 running on your website.
  3. You can run both GA3 and GA4 together simultaneously on the same website, and we think this is a good idea.

Additional Options

a.Regular Reports
b.Q&A Sessions

a.Regular Reports

With both the old and the new Google Analytics platforms, you can access the information with on-screen reports directly from the system anytime online 24/7.  That said, a lot of our clients also like to get our  regular reports either monthly or quarterly that outline key trends, highlights, insights and often important actions to take.

The reports are customised to show you what is important for your website and are produced from your Google Analytics data. (Please scroll down to see below examples of what we can include in these customised reports.)

Reports can be prepared either monthly, quarterly or ad-hoc on request, and each report typically takes about 30 minutes to prepare. For ecommerce websites, monthly is often a suitable frequency, whilst for other websites quarterly is often satisfactory. As a baseline, a quarterly report is often a good starting point.

Even though we recommend you set up GA4 now to start collecting website data in GA4 as soon as possible, it is probably not necessary for you to get regular reports from this GA4 data. The preparation of the GA4 reports in addition to the GA3 reports would be an extra cost to you and this may not have significant extra benefits. At some point in the future, we will recommend to you that the source of the report data switches from GA3 to GA4 so the reports we prepare start drawing on the GA4 data.

b.Q&A Sessions

Many clients also enjoy a quick Q&A session with us to go through questions that arise for them after they have digested their analytics report. These Q&A Sessions can be quick ad-hoc phone calls or may be regularly scheduled meetings either in-person or online.

Q&A sessions help to clarify issues or opportunities with the website as well as marketing, advertising and other business processes that could be improved. Often a short (and concise) focused discussion can quickly help to identify, plan and prioritise next action steps.

Just having Analytics on your website is never the answer. Business improvements do not come from simply having access to lots of historic data. It’s also possible to have too much information. No one wants confusing information or to suffer from the ‘paralysis of analysis’.

As with any other business information that helps you manage your business, your website’s Google Analytics data needs to be interpreted well with concise and meaningful reports with clear and insightful analysis.

Action steps arising from analytics reports do not need to be expensive or time-consuming to be valuable. Good Analytics reports can often help identify small ‘tweaks’ that can quickly bring big improvements.

The challenge is always to use the information wisely to find the key areas areas to focus on to cost-effectively improve and optimise future results.

Analytics Reports Infographic Examples

Here are some examples of the valuable infographics we can prepare to include in custom analytics reports.

Richard

Richard Keeves

Director at Concise Digital and Digital Strategist with a No BS Approach

I've been in online business for the past 25 years, and I've seen the digital age rapidly change the world with astonishing transformations that many people now take for granted. In 2012, I wrote 'Catching Digital', a practical guide to business planning in the digital world. Now I work with business owners looking for over-the-horizon vision, strategic clarity and better business results.

In 2014 & 2015, I was the national Chair of Judges for the Australian Web Awards, which gave me deep insights in the Australian web industry. Not all of it is good, which makes me appreciate, and indeed love, the no-BS way we do business here at Concise Digital.

I'm a straight-talking keynote speaker, seminar-workshop presenter and a qualified trainer, and I've run Internet business seminars and workshops throughout Australia, New Zealand and in Asia and the USA. These days, most of my training work is done with our Concise Webinars.

I live in Perth and Busselton, and in my spare time, I enjoy wine, fishing and AFL footy. I'm also a long-suffering member of the Fremantle Dockers football club. ;)
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Gareth

Gareth Lane

No BS Digital Marketer/Educator

My passion is helping small businesses be more successful online by showing you the mistakes I made and ensuring you avoid the advice that did nothing for me.

I’m one of the directors of Concise.Digital. I run regular talks, workshops and meetups on Google, eCommerce and all things Digital Marketing.

I live in Perth, Western Australia, enjoy wine, food and the sun.

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Scott Hilger

Scott Hilger

Digital Marketing Specialist

I am obsessed with research and I live for results. My own personal success is based on client goals and satisfaction. I have enjoyed graphic design and different types of web design since the early 2000’s. I transitioned into digital marketing in 2017 and never looked back as it continues to feed my competitive nature and desire to learn.

When I first started in this field, I was selected in the top 5% of applicants to a training program to receive one-on-one digital marketing coaching. Since then, I have worked for a handful of agencies, countless clients, and continue to learn more than I ever thought possible. As a jack of all trades, I am a master of two: SEO and PPC.

I enjoy whiskey, petting dogs, and climbing on rocks. As an American, I call Phoenix, Arizona home but am always looking forward to where this career will take me.

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