We provide high quality, business-grade Australian-based web hosting.
It's fast, reliable and secure. You can rely on it.
You want your website visitors to have good experiences on your website.
You don't want them to bounce away because your website is too slow to load.
You also want to be easily found in Google, right?
If you want Google to take you seriously, your website needs to load quickly.
Fast Load Speed is now a vital part of good Search Engine Optimisation (SEO).
Fast, reliable, secure Australian Web Hosting.
With 24/7 Tech Support
Available 24 hours a day, 7 days a week.
Since 2005, Concise Digital has employed our own technical systems team. In fact, we’re one of very few web companies in Australia who have a full time in-house Web Development Team AND a full time in-house Systems Team.
Our tech support staff are available full-time 24/7 to support you and your business on our servers and hosting infrastructure. Our technicians are all highly qualified and Concise is fully certified by AWS to manage and support high level hosting.
In-house tech support is very important, but you may only realise this when you need it. Our In-house tech support means you will never be put in the middle of a fight between your web developers and your hosting company. At Concise, they virtually sit next to each other.
When you choose Concise Digital to build your website, it makes sense for you to also choose us to host your website. We know exactly how the website is intended to work, and our knowledge can help your business work better online.
Even if you get your website built elsewhere, we can still host it for you if the website meets our quality standards. We can migrate your website to our hosting servers, fix any problems and get you on the path to success.
You can have peace of mind knowing your website is in safe hands and being looked after 24/7 by people who understand your business and care about your results.
As a client of Concise Digital, you can be confident in fast and efficient website hosting backed by professional 24/7 support for your website and your online business.
Concise Digital is one of very few digital agencies in Australia with our own full time in-house 24/7 Systems Team.
We are available 24/7 to make sure your website is fully operational on our web servers and hosting infrastructure. We hope problems never arise with your website, but if something happens, then our 24/7 tech support means we can sort out most issues very quickly to keep your business running.
Concise Digital are Amazon Web Services accredited partners, and our underlying hosting infrastructure uses Amazon Web Services Data Centres around the world. For our Australian clients, servers are physically located in Sydney, Australia.We’re fully qualified by AWS to manage and support very high performance website hosting. You can learn more about our Amazon AWS Hosting here.
Our standard hosting services utilise high-availability Shared Servers.Some web hosting companies host thousands of websites on a single shared server. We are different. Concise Digital utilises a Best Practice approach, with high-availability servers and very low numbers of other websites on our shared hosting servers.
Our low share ratios mean you don’t have to share the server bandwidth and processing power with hundreds of other websites. And you won’t suffer random spikes and long slow load times.
For websites needing more than a Shared Server, then Virtual Private Servers (VPS) and Dedicated Servers are available. These are available for Premium Hosting plans and Enterprise Hosting solutions.
At Concise Digital, we work very hard to keep your site ‘UP’ and available. Our standard Up-Time benchmark is 99.99%.
All hosting plans include 24/7 monitoring which will alert our systems team if your website is down so you don’t have to worry.
We take your security very seriously, however we cannot guarantee that your website will never be hacked. (No one can guarantee that.) It is important for you to know we always have the right to make your site unavailable at any time.
If your site has been hacked, or if we suspect it may have been hacked or its security compromised in any way, then we may turn your site off to the public and quarantine your site on our network until the security issue is rectified.
This is done to protect your business, your customers and other clients, users and businesses on our networks. We hope you would expect nothing less.
All prices are in Australian dollars and are exclusive of GST.
Options are available in USD if you prefer. Please let us know.
These Plans include HOSTING WITH BACKUPS, and are premium-grade comprehensive web hosting solutions for worry-free business website hosting.
|Hosting Plan||Plan Code||$ Monthly||Storage||Bandwidth||Daily Backup|
|All prices are ex GST|
Please contact us to discuss your Concise Hosting requirements.
The Economy Plans are HOSTING ONLY with NO BACKUP. Economy Hosting is typically suitable for basic brochure websites that do not require backups or where backups are managed separately. Servers are physically located in Australian data centres.
|Hosting Plan||Plan Code||$ Monthly||Storage||Bandwidth||Daily Backup|
|All prices are ex GST|
Please contact us to discuss your Economy Hosting requirements
If you require a large-scale hosting solution for your large enterprise, Concise Digital can definitely help. We have built the infrastructure for some of the largest websites in Australia.
The full-time systems team at Concise Digital has extensive experience in designing and building large-scale enterprise hosting solutions. We always aim for Fast, Secure, Robust, Scalable and Reliable.
Our Enterprise Hosting solutions are custom-designed to meet specific needs. Enterprise Hosting solutions are typically designed with very fast servers, ultra-high availability and high redundancy with no single point of failure.
These can include load balancers, web and database nodes, customised public or private clouds, content distribution network integration, geographically dispersed cluster architecture and multiple virtual nodes.
Please contact us to discuss your Enterprise Hosting requirements.
Storage simply refers to the space available to store all the files that collectively make up your website. This includes web pages, images, videos and documents as well as related files such as emails, log files, error logs and databases. As your site grows, you may require more storage. In this situation, you may upgrade to the next available tier or you can delete unused files to free up some space.
Bandwidth means the amount of data that can be sent from one point to another in a certain period of time.
Imagine your website as a physical store with only a single road to get to it. Bandwidth is the road customers must drive through to get to you. You need to ensure there is sufficient width in the road (bandwidth) to allow the traffic volume of visitors to go to your website.
Under normal circumstances, we will automatically upgrade your bandwidth as required to keep your website online 24/7 and easily available for your visitors. If you anticipate periods of extra-high traffic to your website, please let us know in advance so that we can provision your web server with extra bandwidth ahead of time.
Our web hosting covers the storage, bandwidth, and backups (if your package has backups) for your site. If other work is required to be done to your site, this is not included in the monthly hosting fee but is charged at standard hourly rates.
No, this is not included in the monthly hosting fee, and these types of updates are done as separate jobs. All updating work is charged at our standard hourly rate.
Updates are important. Regardless of the platform you use (eg PrestaShop, WordPress, Drupal etc), there are bound to be new security updates or new software versions released over time. These need to be applied to your site in order to maintain the security of your website.
We may advise you that new updates are available for your website, but we do not install them without your approval. Most updates may take 1-2-3 hours, though major updates may require longer if there are code conflicts or issues that arise during installation (eg incompatible plugins). In such cases, we will attempt to rectify a fix, but if a remedy is not possible, we will rollback your website prior to the update.
If you do not approve us to install security updates, and your site subsequently has a security breach, then we reserve the right to charge you for any costs involved for us to rectify the security breach.
If your hosting plan includes website monitoring, our support team is alerted if your site goes down. Depending on the cause, your site may automatically come back up in less than 10 minutes or it may take much longer if there is a deeper issue.
If the downtime is due to a server fault, there is no charge for us to resolve the problem as this is our responsibility.
If the downtime is due to something that is specific to your site, then unless we caused the problem, it is outside of our responsibility and we reserve the right to charge our standard hourly rate to rectify the issue for you.
Active website monitoring is included in all relevant Hosting plans as specified. This means we monitor and track various functions on the website and can receive early warning notifications of a range of issues. We do not necessarily advise you of every uptime and downtime situation, however this information is available on request.
Most websites experience zero or very little downtime and we always easily achieve our target benchmark of 99.99% uptime.
If you want to initiate the upgrade, you can simply let us know either via call or email. If you anticipate periods of extra-high traffic to your website, please let us know in advance so that we can provision your web server with extra bandwidth ahead of time.
If we initiate the upgrade because your site is approaching or has exceeded the allowances in your plan, then we will provide a courtesy email notice to advise that your web hosting is being upgraded to the next tier.
If you are on a monthly plan, the fees for this upgrade are reflected on your next renewal. If you are on an annual payment plan, you will be invoiced the pro-rated cost of the new price based on the remaining months of your current hosting period.
We will provide a courtesy email notice that your web hosting is being upgraded to the next tier. If you are on a monthly plan, this is reflected on your next renewal. If you are on an annual payment plan, you will be invoiced the pro-rated cost of the new price based on the remaining months of your current hosting period.
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