I have. I went to the electronics store to buy some equipment for my office, only to be showed more expensive products that wouldn’t do what I needed them for. Not only did the staff member not listen to my needs but they were trying to increase their sales. Finding a good deal is not always the best. When you go shopping or are looking for a particular service you make sure that you are getting quality service, in turn you will become a repeat customer.
Providing good customer service is not only about providing a reasonable price or putting on a happy face, it’s about understanding the customer’s needs.
I found the key to providing excellent customer service is to be happy, friendly and build a rapport with your customer. No it doesn’t mean giving discounts left right and centre, or being on call 24/7. It’s about building a relationship with a level of trust.
Giving your customer an individual experience, setting them apart from the rest. No this doesn’t mean that you need to know the in’s and outs of every customer but you do need to be in the loop. If you’re not in the office very often and you’re out and about building your business, make sure you have a system set up where you can collaborate with you staff, either via an online service or by another avenue. You never know when you might need that information.
If you have staff members working for you, make sure everyone is happy and trained the same across the board. The last thing you need is a customer getting a gloomy staff member or the wrong information, from one employee to the next. I know how frustrating that can be.
In the end if every customer is treated individually and given the support they require. Their needs are catered specifically for them and in a timely manner you’ll have a happy lifelong customer.
– by Tammy Brown
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